Privacy Policy
Effective date: April 21, 2026
Introduction
This Privacy Policy describes how TX A&E ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, submit a quote request, apply for a job, or otherwise interact with our services. By using our website you agree to the practices described below.
Information we collect
We collect information you provide directly to us — typically your name, phone number, email address, service address, and a description of the work you need. When you apply for a position, we also collect the information in your application (experience, resume, references). When you use our chatbot, we collect your messages and any details you share while getting a quote. We do not ask for or intentionally collect sensitive personal information.
Automatically collected information
When you visit our site, your browser may send us standard information such as IP address, browser type, device type, pages viewed, and referring URL. We use this to operate the site, measure performance, and improve user experience. Our chatbot stores your conversation locally in your browser's session storage so it persists across page navigation; it is cleared when you close the browser or start a new chat.
How we use your information
We use the information you provide to respond to your inquiries, prepare estimates, schedule and perform services, process job applications, send you service-related communications, and maintain business records. We do not sell or rent your personal information to third parties.
When we share information
We share information only with: (a) team members and subcontractors who need it to deliver the service you requested; (b) service providers who operate our business (e.g., hosting, SMS, email); (c) professional advisors such as accountants and attorneys when necessary; (d) authorities when required by law, subpoena, or to protect our rights or the safety of others.
Data retention
We keep your information only as long as necessary to fulfill the purpose it was collected for and to comply with our legal, tax, and accounting obligations. Quote requests and service records are typically retained for the duration of the business relationship plus seven years. You may request earlier deletion — see 'Your choices' below.
Your choices
You may (a) ask us what personal information we hold about you; (b) ask us to correct inaccurate information; (c) ask us to delete your information, subject to our legal retention obligations; (d) unsubscribe from marketing communications at any time via the unsubscribe link or by contacting us. To exercise any of these rights, email us at the address below.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security. You are responsible for keeping any passwords or access credentials you use with our services confidential.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have collected information from a child, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "effective date" at the top of this page reflects the most recent revision. Significant changes will be highlighted on our homepage or through a notice in your account or email.
Contact us
Questions about this policy or about your information? Reach us at [email protected] or (713) 364-6164, or by mail at 15119 Adelfina St, Sugar Land, TX 77498.